FREQUENTLY ASKED QUESTIONS
How long does the promotion go for?
The promotion starts on 17/01/2022 and ends at 11:59pm on 06/03/2022 and runs for 7 weeks.
Who can enter this promotion?
How do I enter?
To enter, during the Promotional Period, simply:
- Purchase any specially marked Make Fresh Tracks Tic Tac 24gram pack from any retailer in Australia or New Zealand (Qualifying Purchase);
- Each specially marked Tic Tac 24gram pack will contain a unique code located inside the pack (“Unique Code”);
- visitcom, locate the entry page, fill out and submit the online entry form (including unique code), providing all other requested information.
How can I tell if my entry has been received?
You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received.
Should I keep my Tic Tac Pack/s?
Yes! You may be asked to provide the original barcode as proof of purchase.
Do I need to keep my receipt as well?
You must retain your promotional product receipt/s for all claims as proof of purchase.
How many times can I enter?
What products can I enter with?
What are the Participating Stores?
The competition will run in all retailers that stock the participating Tic Tac products across Australia, including online stores.
What happens if I win?
You will receive an email letting you know that you’re a winner. Please allow 10 business days for your voucher to be emailed to you. Make sure your email address is correct to avoid any bounces!
What is the prize?
Can I redeem the prize for cash?
What if I don’t use all of my voucher & there is a balance left-over?
Any remaining voucher balances cannot be awarded as cash & must either be spent with Red Balloon or forfeited.
How long do I have to use my Red Balloon voucher?
Red Balloon vouchers are valid for 5 years after the issue day.
Who do I contact if I have a question about the Red Balloon voucher?
You can contact the Red Balloon customer care:
Australia – 1300 875 500
New Zealand – 0800 555 023 (NZ)
Or via the help center: https://help.redballoon.com.au/s/contactsupport
I am having trouble submitting my entry, what can I do?
Check that all the mandatory information is filled out correctly and that your unique code has been entered correctly. If you are still having issues, try a different browser otherwise you can contact the Ferrero Consumer Service team on 1800 627 231 (AUS) or 0800 441 512 (NZ) or email at email@example.com (Monday to Friday from 8:00am – 6:00pm).
Where can I find full Terms & Conditions?
You can find full T&Cs here: https://tictacfreshtracks.com.au/terms/
Where can I find my unique code?
You can find your unique code on the inside of the Tic Tac label.
What is Re-Captcha?
Re-Captcha is a simple way of checking that a person is entering the promotion. This will ensure that eligible entries are being awarded the prizes.
Is there anyone I can contact about the promotion for any more questions?
How do you protect the personal information I share as part of this promotion?