FREQUENTLY ASKED QUESTIONS

How long does the promotion go for?

The promotion starts on 17/01/2022 and ends at 11:59pm on 06/03/2022 and runs for 7 weeks.

Who can enter this promotion?
This promotion is open to Australian and New Zealand residents aged 18 or over.
How do I enter?

To enter, during the Promotional Period, simply:

  • Purchase any specially marked Make Fresh Tracks Tic Tac 24gram pack from any retailer in Australia or New Zealand (Qualifying Purchase); 
  • Each specially marked Tic Tac 24gram pack will contain a unique code located inside the pack (“Unique Code”);
  • visitcom, locate the entry page, fill out and submit the online entry form (including unique code), providing all other requested information.
How can I tell if my entry has been received?

You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received.

Should I keep my Tic Tac Pack/s?

Yes! You may be asked to provide the original barcode as proof of purchase.

Do I need to keep my receipt as well?

You must retain your promotional product receipt/s for all claims as proof of purchase.

How many times can I enter?
A maximum of one (1) entry per person per day is permitted. You can enter as many times as you like, provided that each entry is for a separate Qualifying Purchase and you have a different unique code for every entry.
What products can I enter with?
Any specially-marked Make Fresh Tracks Tic Tac 24gram pack
What are the Participating Stores?

The competition will run in all retailers that stock the participating Tic Tac products across Australia, including online stores.

What happens if I win?

You will receive an email letting you know that you’re a winner. Please allow 10 business days for your voucher to be emailed to you. Make sure your email address is correct to avoid any bounces!

What is the prize?
1 x AUD $100 Red Balloon Voucher.
Can I redeem the prize for cash?
No, unfortunately this is not permitted.
What if I don’t use all of my voucher & there is a balance left-over?

Any remaining voucher balances cannot be awarded as cash & must either be spent with Red Balloon or forfeited.

How long do I have to use my Red Balloon voucher?

Red Balloon vouchers are valid for 5 years after the issue day.

Who do I contact if I have a question about the Red Balloon voucher?

You can contact the Red Balloon customer care:

Australia – 1300 875 500

New Zealand – 0800 555 023 (NZ)

Or via the help center: https://help.redballoon.com.au/s/contactsupport

I am having trouble submitting my entry, what can I do?

Check that all the mandatory information is filled out correctly and that your unique code has been entered correctly. If you are still having issues, try a different browser otherwise you can contact the Ferrero Consumer Service team on 1800 627 231 (AUS) or 0800 441 512 (NZ) or email at consumercare.aus@ferrero.com (Monday to Friday from 8:00am – 6:00pm).

Where can I find full Terms & Conditions?

You can find full T&Cs here: https://tictacfreshtracks.com.au/terms/

Where can I find my unique code?

You can find your unique code on the inside of the Tic Tac label.

What is Re-Captcha?

Re-Captcha is a simple way of checking that a person is entering the promotion. This will ensure that eligible entries are being awarded the prizes.

Is there anyone I can contact about the promotion for any more questions?

You can view the full promotional Terms & Conditions at here: https://tictacfreshtracks.com.au/terms/

Any questions you have please phone 1800 627 231 (AUS) or 0800 441 512 (NZ) or email the Ferrero Consumer Service team at consumercare.aus@ferrero.com (Monday to Friday from 8:00am – 6:00pm).

How do you protect the personal information I share as part of this promotion?

For full privacy details, please see the Privacy Policy at the link https://www.tictac.com/au/en/legal-aspects-tictacr/